Privacy Policy

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PRIVACY POLICY (Effective: June 2025, Updated for SMS Compliance)

Kendall Wellness Center, LLC d.b.a Youth (“Youth”, “we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information across our website, quizzes, booking tools, marketing systems, and SMS messaging platform.

1. What Information We Collect

We may collect:

• Name, email address, mailing address, and phone number
• Health-related quiz responses
• Appointment and form submission data
• Payment or billing details (via integrated payment processors)
• SMS opt-in and usage activity
• Technical data like browser/device info via analytics tools

Once you schedule a consultation or sign up for a plan, all additional personal health information is securely managed inside our HIPAA-compliant EHR, Practice Better.

2. How We Use Your Information

We use your personal information to:

• Deliver quiz results and personalized recommendations
• Contact you with relevant services, offers, or program alerts
• Schedule consultations and send intake forms
• Send SMS or email reminders for appointments or care updates
• Optimize website experience and marketing campaigns
• Comply with legal, billing, and audit requirements

We do not sell or rent your personal information.

3. SMS-Specific Privacy Terms

When you opt into our SMS program:

• You authorize us to send informational and marketing texts
• Message frequency may vary based on your interaction with Youth
• You can opt out at any time by replying STOP
• Text HELP for assistance
• Data rates may apply based on your phone plan
• We will never share SMS opt-in data or mobile numbers with third parties for marketing

4. Where Your Data Is Stored

We use secure, verified platforms that prioritize privacy:

• Practice Better (HIPAA-secure EHR)
• Mailchimp (email campaigns)
• Fyrebox (quizzes)
• Meta/Instagram (for ad delivery and targeting)

5. Your Rights & Choices

You can:

• Unsubscribe from emails or texts at any time
• Request access, correction, or deletion of your personal data
• Decline to fill out any form or quiz

6. Data Security

We use industry-standard security practices including SSL encryption and secure cloud platforms. All health records are kept within a HIPAA-compliant environment.

7. Marketing & Promotions

If you opt into a sweepstake, quiz, or form, we may use your info to share promotions. You can unsubscribe at any time. We do not share your data with third parties for external promotions.

8. Retention

We retain your data only as long as needed for the purpose it was collected. Some records may be kept for legal compliance, dispute resolution, or internal auditing.

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our site and services means you accept those changes.

10. Contact Us

hello@findyouth.co
Kendall Wellness Center, LLC d.b.a Youth
Miami, FL